8kbet Privacy Policy

01 What Data Do We Collect?

To operate our platform effectively and provide you with a personalized experience, we collect various types of information. These fall into two main categories:

1. Information You Provide Directly

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address, and current residential address.
• Account Information: Username and password (stored in encrypted form).
• Payment Details: bKash/Nagad/Rocket number, transaction history.
• Identity Verification Documents: A copy of your NID, passport, or driving licence (as part of the KYC process).

2. Automatically Collected Information

• Device Information: IP address, device type, operating system, browser.
• Usage Data: Login time, pages visited, and gaming activity.
• Location Data: Your approximate location (IP-based).
• Cookies & Tracking Data: Session cookies, preference cookies.

02 How Is Your Data Used?

8kbet uses your collected data only for specific, legitimate purposes. Every use case is transparently outlined below:

Account Management & Service Delivery

We use your information to complete registration, verify logins, process payments, and keep your account secure — all essential parts of our core service.

Identity Verification & Fraud Prevention

8kbet conducts a KYC (Know Your Customer) process to prevent money laundering, fraud, and underage access on the platform. Your identity document details are used as part of this process.

Communications & Notifications

We use your email and mobile number to send transaction confirmations, security alerts, promotional offers, and important updates. You can opt out of marketing messages at any time.

Platform Improvement & Personalization

We analyze your usage patterns to improve the platform experience, including game recommendations, targeted promotions, and interface enhancements.

Responsible Gaming

By monitoring your gaming activity, we can identify potential signs of problem gambling and offer support when needed. This is done entirely for your protection.

Legal Compliance

We are required to retain and provide certain information in response to lawful requests from licensing authorities or law enforcement agencies.

03 Who Is Your Data Shared With?

8kbet shares your personal information only in very limited circumstances and only with specific parties. We never sell your data.

Payment Providers

Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. These providers operate under their own privacy policies.

Technology & Service Partners

Technology partners that support our platform operations — such as cloud service providers and game software providers — receive only the data necessary for their specific function and are not permitted to share it with third parties.

Regulatory & Law Enforcement Agencies

We may be legally required to disclose certain information in response to court orders, government directives, or licensing authority requests. Where possible, we will notify you in advance.

Business Restructuring

In the event of a merger, acquisition, or asset sale involving 8kbet, user data may be transferred. We will notify you in advance by email should this occur.

04 Cookie Policy

8kbet uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that hold information about your visit.

Cookies We Use

• Essential Cookies: Maintaining login sessions and security verification — the platform cannot function without these.
• Functional Cookies: Remembering your language preference and theme settings.
• Analytics Cookies: Pages visited, time spent, and buttons clicked — this data is used to improve the platform.
• Marketing Cookies: To show you relevant offers based on your preferences.

Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

05 Security Measures

8kbet protects your personal data using industry-standard security technologies and practices. Our security framework is detailed below:

Technical Security

• SSL/TLS Encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is secured using the bcrypt hashing method.
• Two-Factor Authentication (2FA): OTP verification is required for any suspicious login attempt.
• Firewall & DDoS Protection: To protect our servers from external attacks.
• Data Masking: Payment numbers and sensitive details on the dashboard are partially masked.

Administrative Security

• Only authorized personnel have access to your information.
• Every data access is logged and reviewed on a regular basis.
• Staff receive regular training on privacy and data security.

Response to Data Breaches

In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected users by email as quickly as possible. Guidance on immediate steps to protect your account will also be provided.

06 How Long Is Your Data Retained?

8kbet does not retain data beyond what is necessary. Retention periods are determined primarily by legal obligations and business requirements:

Once the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify any individual.

07 Your Rights

You have a number of important rights over your personal data. 8kbet fully respects and upholds each of these rights:

Right to Access

To find out what information we hold about you, contact us and we'll provide full details within 30 days.

Right to Data Rectification

If any of your information is incorrect or incomplete, you can update it through Account Settings or by contacting our support team.

Right to Erasure

Under certain circumstances, you may request that your data be deleted. However, we are obligated to retain some information for a specified period due to legal requirements.

Right to Object to Processing

You have the right to opt out of marketing communications or personalized advertising.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

08 Minor Protection

8kbet strictly prohibits providing services to anyone under the age of 18. Age verification is mandatory during registration, and date of birth is confirmed as part of the KYC process.

If we are informed that a minor's data has been collected without our knowledge, we will immediately close that account and delete all associated information.

If you believe your child is using our platform, please contact support@8kbet-baji.com immediately.

09 Policy Changes

This Privacy Policy may be updated from time to time due to legal changes, new service launches, or business developments. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified by email.
• A notice will be posted on the platform before any major changes take effect.

Continued use of the platform after any changes constitutes acceptance of the updated policy. To request a previous version of the policy, please contact us.

10 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@8kbet-baji.com
• Live Chat: Click the chat icon at the bottom right of the platform
• Duration: 24 hours a day, 7 days a week

We aim to respond within 24–48 hours. Complex requests may take up to 30 business days.